# FAQs

## <mark style="color:purple;">General</mark>

### ⭐ What is Metalist Wallet?

Metalist Wallet is a web3 custodial wallet designed specifically for gamers by Metalist Game.&#x20;

It is used to display and manage a user's Digital Collections and Crypto Assets

Now you can access and use the wallet within games and web applications released by Metalist Game.

More and more new games will be integrated with Metalist Wallet in the future, stay tuned!



### ⭐ Any differences in wallet assets and functions between different applications?

Yes! Game Developers customize wallet assets and functions based on the app's needs.&#x20;

As an example with CardsAhoy!, Metalist Wallet differs in assets and functions when accessed from the game client versus its official website.

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Access from the game client of CardsAhoy!

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2F2Mdlw677skemiq3PVRN7%2F34a32f1d162f0d1c56b2694c40a1761.jpg?alt=media&#x26;token=b65fe190-b350-4f81-9ca0-1ed845521504" alt=""><figcaption></figcaption></figure>

Access from the official website of CardsAhoy!

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2FvQCmdmi9g3JECZVC7QKZ%2Fimage.png?alt=media&#x26;token=6b9e688b-6c2f-4d9e-9451-d914f89439fb" alt=""><figcaption></figcaption></figure>

## <mark style="color:purple;">Account</mark>

### ⭐Can an existing Metalist Game account link to other login methods?

Yes, provided that the login method does not have another Metalist Game account linked.

For example, if you initially registered a Metalist Game account using a wallet address, you can still link an email to it.

Option 1:&#x20;

Visit Metalist Wallet - User Center - Account Security, and then link your email address.

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2FxXAVR0yCVLF2Z3YMnE7a%2Fimage.png?alt=media&#x26;token=4af82709-915e-4749-b18d-935eb79aac0c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2FsvDyr5JsgVVyJ8gR7TAm%2Fimage.png?alt=media&#x26;token=9517e11f-764f-4997-b742-8014ef9585be" alt=""><figcaption></figcaption></figure>

Option 2:&#x20;

Visit the Metalist Game official website - My Profile, and then link your email address.

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2FE3m3eq9DFUxSqu7dTOxS%2Fimage.png?alt=media&#x26;token=dfce36d4-6eb3-4059-a85a-86aa92b66417" alt=""><figcaption></figcaption></figure>

### ⭐Why can't my mobile game connect to Metamask?

First, ensure that you have installed the latest version of the Metamask app on your phone.&#x20;

We have found many bugs in the official mobile connection and signing solution provided by Metamask.Below are solutions for common issues.&#x20;

Below are solutions for common issues.&#x20;

{% tabs %}
{% tab title="Issue1" %}
For some IOS device, clicking on the Metamask icon on the login page does not produce any response.

This issue may be related to slow network loading. We suggest you switch to a VPN network and try again.
{% endtab %}

{% tab title="Issue2" %}
For some  IOS device, the Metamask app can be awakened, but there are no connection or signature prompts appearing within the app.

This issue may be related to slow network loading. We suggest you patiently wait or switch to a VPN network and try again.
{% endtab %}

{% tab title="Issue3" %}
For most Android device,  after waking and unlocking the Metamask app, there are no connection or signature prompts appearing within the app.

The Metamask app cannot be connected while it is in a locked state. We suggest unlocking Metamask first and then attempting to connect again.
{% endtab %}
{% endtabs %}



### ⭐What should I do if I forget my password?

To ensure the security of your account, Metalist wallet only allows you to reset your password, not retrieve it. Reset password method:

Step 1: On the Metalist Wallet, press on user's avatar in the upper left corner.

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2FANBRq0KCCENPVERRJOk9%2Fimage.png?alt=media&#x26;token=f4d25f80-2d88-4cd1-aa90-e9f06dfd36c7" alt=""><figcaption><p>Metalist Wallet</p></figcaption></figure>

Step 2: Select the first item "Accounts & Security" in the menu.

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2Fg04hAFF7deQ9heKcz0JZ%2Fimage.png?alt=media&#x26;token=788d6d8c-a8cd-4b38-a962-409a3ada8a25" alt=""><figcaption><p>My Profile</p></figcaption></figure>

Step 3: On the Accounts & Security, press on the option "Reset password".

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2FEMhs237isCofX3c9cO5G%2Fimage.png?alt=media&#x26;token=5e0749c3-d952-4489-a4f3-912a4c0dde21" alt=""><figcaption><p>Account &#x26; Security</p></figcaption></figure>

## <mark style="color:purple;">Assets</mark>

### ⭐If a deposit goes wrong, how can I get my assets back?

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After a deposit error, please confirm the following details:

Which network's deposit address did you obtain, and which assets were sent to which network?

Here are two common error scenarios:

**1) Sent via an incorrect network**

If you sent assets via a non-EVM network, there is a high probability that the assets will be permanently lost.

Example: If you obtained a deposit address for the <mark style="color:red;">**BNB\_Chain**</mark> network and mistakenly sent USDT to an another non-EVM network (eg. <mark style="color:red;">**Solana, Avalanche, Tron, EOS**</mark>).

If you sent assets via an EVM network, There is a chance to get your assets back. Please contact our customer service and provide your contact email, Metalist Game account, transaction hash.

Example: If you obtained a deposit address for the <mark style="color:red;">**BNB\_Chain**</mark> network and mistakenly sent USDT to an another EVM network (eg. <mark style="color:red;">**Ethererum, opBNB, Polygon, Arbitrum, Optimism**</mark>).

**2) Sent an incorrect asset:**

There is a chance to get your assets back. Please contact our customer service and provide your contact email, Metalist Game account, transaction hash.

Example: If you intended to send **USDT** and mistakenly sent **BNB** to the deposit address.



### ⭐ Why can't I see my in-game assets in my wallet?

Wallet account and game account are two different accounts. If you want to list in-game assets to the Marketplace or withdraw them to an external wallet, you need to transfer them from your in-game account to your wallet account first. There are no extra cost for transfers.



## <mark style="color:purple;">Trade</mark>

### ⭐ What is Network fee?

Network fee is a transaction fee charged by the network to process a transaction on the blockchain and may be adjuested in the event of network congestion.

For certain functions such as withdraw and Swap, Users have to pay Network fees to ensure their transactions are processed efficiently and in a timely manner.



### ⭐ Why are some assets not supported for transfer?

If you access Metalist wallet from a certain application(website or game), you may find that some assets are not supported for transfer, which depends on the developer's configuration of the wallet.

<figure><img src="https://1242791750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlEtJbC9iceYh4M6jqehj%2Fuploads%2FxfDY4X5b2QeMkb5NVjHf%2Fimage.png?alt=media&#x26;token=4d8835df-c68d-4e2b-91a3-4a2fba61ed25" alt=""><figcaption></figcaption></figure>
